Legal

Delivery Policy

Last updated 9 September 2026

1. Where we deliver

Everywhere in Oman. All eleven governorates, dispatched from our shop in Al Khuwair, Muscat.

  • Muscat
  • Al Batinah North and Al Batinah South
  • Ad Dakhiliyah
  • Ash Sharqiyah North and Ash Sharqiyah South
  • Adh Dhahirah
  • Al Buraimi
  • Al Wusta
  • Dhofar
  • Musandam

We do not currently ship outside Oman. If you are a contractor working across the border, call us and we will tell you honestly whether we can help.

2. How long it takes

Counted from the moment we confirm your order by phone or WhatsApp, not from the moment you place it, because an order is confirmed before it is dispatched.

  • Muscat one to two working days
  • Al Batinah, Ad Dakhiliyah, Ash Sharqiyah, Adh Dhahirah, Al Buraimi two to four working days
  • Al Wusta, Dhofar, Musandam three to seven working days

If an item is not on the shelf we say so when we confirm the order, along with how long it will take. We would rather tell you a real date than a comfortable one.

3. What delivery costs

Delivery is quoted with your order and depends on where you are and how large the item is. A remote handset and a 1,800 kg gate operator do not cost the same to move, and it would be dishonest to pretend otherwise.

You are told the delivery figure before the order is confirmed. It is never added afterwards.

4. Paying on delivery

All orders are cash on delivery. There is no online payment on this website, no card form and no payment processor.

You pay the driver or our engineer, in Omani rial, when the goods reach you. Please have the confirmed amount ready, because drivers do not carry large amounts of change.

For trade accounts and larger installation contracts, terms are agreed separately in writing.

5. Check it before the driver leaves

This is the one thing we ask of you, and it saves a great deal of trouble for both sides.

  • Open the box and look at the contents
  • Check the model on the unit matches what you ordered
  • Check nothing is cracked, dented or missing

If something is wrong, tell the driver and call us on +968 78109286 the same day. Damage or a shortage reported at the door is our problem to solve immediately. Reported a week later it becomes a much harder conversation, because neither of us can prove when it happened.

6. Large and heavy items

Boom barriers, larger sliding operators and rack in long lengths need somebody at your end to help receive them, and somewhere to put them. Tell us at the point of order if access is difficult, if there are stairs, or if the site is a building site rather than a house.

Our drivers deliver to the door or the gate. They do not carry equipment up stairs or into buildings, and they do not install.

7. If we cannot reach you

Every delivery is arranged with you by phone first. If the driver arrives and nobody is there, we will call and try to arrange a second attempt.

A repeated failed delivery outside Muscat costs a real journey, and we may ask you to cover it before we try again. We will always tell you that before we set off rather than afterwards.

8. Collecting from the shop

You are welcome to collect. Call ahead so we can have the item out and ready, and bring the order number or the name it was placed under.

Shop No 176, Way Street No 57, Block No 17/2, Al Khuwair, Muscat. Open every day, 9 am to 9 pm.

9. Contact us

Email contact@doorsauto.com
Phone +968 78109286
WhatsApp message the shop