Terms and Conditions

1. Who these terms are with

These terms are between you and Doors Auto, trading as Moving Star International SPC, of Shop No 176, Way Street No 57, Block No 17/2, Al Khuwair, Muscat, Oman. In this page, "we" and "us" mean Doors Auto, and "you" means the person or business placing the order.

Using this website or placing an order means you accept these terms. They are written to be read, not to be got past, so if anything here is unclear ask us before you order rather than after.

2. How an order works

This suits both of us. It means we can tell you before you have committed to anything that a 600 kg operator will not move your gate, or that the part you have chosen does not fit your control board.

We may decline an order. The usual reasons are that the item has gone out of stock, that the price was listed in error, that we cannot deliver to the location, or that the product is plainly wrong for the gate described. If we decline, we tell you why.

3. Payment

We take payment in cash on delivery. There is no card payment on this website and no online payment of any kind.

• For a product order, you pay the driver or our engineer when the goods reach you.
• For installation work, payment terms are agreed in the written quotation before any work begins.
• For trade and contractor accounts, terms are agreed separately in writing.

Ownership of the goods passes to you when they are paid for in full. Risk passes to you when they are delivered.

4. Prices

Prices on the website are in Omani rial and are the price of the goods only. Delivery and installation are quoted separately and are never assumed to be included unless the quotation says so in writing.

We try hard to keep prices right. If an item is listed at an obviously wrong price we will tell you before confirming the order and you are free to walk away with nothing owed.

A written quotation for installation holds for thirty days unless it says otherwise on the quotation itself.

5. Stock and availability

Stock levels shown on the site are kept as current as we can manage, but the shop sells over the counter as well as online and the two can occasionally disagree by a unit.

If something you ordered is not on the shelf we tell you promptly, along with how long it will take and what the nearest equivalent is. You choose whether to wait, substitute or cancel.

6. Delivery

We deliver across all eleven governorates of Oman from our shop in Al Khuwair. Delivery cost and timing are confirmed with you when we confirm the order.

Please check the goods when they arrive and before the driver leaves. If something is damaged or wrong, tell us the same day. Full detail is on our Delivery Policy.

7. Installation work

Where we install, the scope is whatever is written on the quotation. Anything not on it is not included, and if we find at the survey that additional work is needed we tell you with a figure before we start rather than adding it to the bill afterwards.

Installation depends on some things being in place at your end. Access to the gate on the agreed day, a mains supply we can safely connect to, and a gate that moves freely by hand. If a visit cannot go ahead for a reason on your side, we may charge for the wasted journey, and we will tell you that at the time rather than surprise you with it.

Where we fit equipment you bought elsewhere, our warranty covers our labour. The equipment warranty remains between you and whoever sold it.

8. Warranty

Goods carry the manufacturer's warranty. Work we carry out carries ours, and both are written on your invoice at handover. The full terms are on our Warranty Policy.

9. Returns

Unused goods in their original packaging can be returned within a set period. Installed equipment, and equipment altered or wired in, cannot. The conditions are set out on our Returns and Refunds page.

10. What we need from you

• Accurate information. The gate weight, the opening width and the address. We specify from what you tell us, and a wrong figure produces a wrong specification.
• A contactable number. Every order is confirmed by phone or WhatsApp before dispatch. If we cannot reach you, we cannot send the goods.
• Safe access. Somewhere our engineers can work without hazard.
• Reasonable care afterwards. A gate motor is a machine. It needs the track kept clear and the safety devices left alone.

11. Limits of our liability

We are responsible for the goods we supply and the work we do. We stand behind both.

We are not responsible for faults caused by misuse, by unauthorised alteration, by work carried out by somebody else after we left, by a power surge or lightning strike, by flooding, or by a gate structure we did not supply and were not asked to inspect.

Except where the law in Oman says otherwise, our liability for any claim is limited to the value of the goods or the work in question. Nothing in these terms removes any right you have under Omani law.

12. This website

The text, photographs, layout and design on doorsauto.com belong to Doors Auto. Brand names and logos belong to their manufacturers and appear here only to identify the products we sell and service.

The installation photographs on this site are our own work. Please do not copy them.

We describe products as accurately as we can. Manufacturers change specifications without telling their dealers, so if a precise figure matters to your job, ask us to confirm it before you order.

13. Governing law

These terms are governed by the laws of the Sultanate of Oman, and the courts of Oman have jurisdiction over any dispute.

In practice, if something has gone wrong we would much rather you called the shop first. Most problems are solved in one conversation.

14. Contact us

Doors Auto
Shop No 176, Way Street No 57
Block No 17/2, Al Khuwair
Muscat, Oman

Email contact@doorsauto.com
Phone +968 78109286
Open every day, 9 am to 9 pm